Core Business
full-cycle supportof product value chain, revolving professional video ecosystem
full-cycle supportof product value chain, revolving professional video ecosystem
Bitkernel offers professional Hosting Operation Service tailored for various streaming products. The company has served over 50 brands across LATAM, Africa, APEC, reaching global end-users over 10 million.
The company's hosting operation capabilities set us leagues ahead within the OTT/IPTV industry, which plays a pivotal role in our client's growth and success in target markets.
The Hosting Operation Service encompasses the entire lifecycle of a brand, offering comprehensive solutions from market analysis, software and hardware product development, production, to long-term operation, version optimization, marketing, and after-sales services. With our rich industry experience, we have developed advantageous and effective localization strategies that help clients design their businesses and expand their user base across the world.
Based on our extensive industry knowledge and in-field research, our professional analyst team provides clients with a thorough assessment of local market, extracting both past experiences and first-hand information. Taking into account political, economic, cultural, and technological factors, as well as the local industry's landscape, competition, sales channels, we help clients identify target markets and specific segments. Beyond that, by aligning the short-term and long-term goals, supporting the formulation of corresponding market strategies, and assisting the establishment of brand positioning, concepts, selling points, and aesthetic design.
Together with our partners, we provide customized solutions for our clients' software and hardware needs, from conception to delivery. The integrated solution covers product design, R&D, manufacturing, packaging, logistics, and more. Our company possesses systematic capabilities in software design, UI/UE optimization, agile version development and iteration, as well as comprehensive capabilities in hardware design, production, quality control, logistics coordination, and inventory management. The holistic services for software & hardware development propel our clients into a realm of success and leading innovation.
Bitkernel empowers clients to operate integrated online and offline marketing. The services embody a multitude of marketing strategies. We not only operate in-app marketing, email marketing, and search engine optimization on a daily basis, but also establish distinctive advantages by creating social media matrices and influencer matrices, along with synergistic online-offline campaigns. Leveraging the vast user database for scientific measurement, we continuously optimize marketing effectiveness. Eventually, secure constant leaps in user scale, ARPU, and LTV. The marketing solutions delivered by Hosting Operation Service elevate clients' brand image, expand awareness, and ensure substantial revenue growth in the global market.
Leveraging comprehensive tracking across all platforms and big data analytics, we offer end-to-end operational and analytical services covering user operations, content operations, and data operations. With data as driving force, we utilize one-stop data analytics platform and flexible visualized dashboards to monitor and analyze key product indicators, user behaviors, and content consumption data. By conducting fine-grained segmentation operations based on different user characteristics, we gain insights into key business points and provide professional operational advice to support business decision-making. Through continuous optimization of product experiences, content algorithms, and engaging event operations, we comprehensively support user growth, retention, conversion, and renewal improvements.
With globally distributed customer service team and technical operations team, along with years of accumulated operational experience, we offer 24/7 automatic system data monitoring and comprehensive one-stop after-sales management services across all channels. Leveraging a robust incident assessment mechanism and streamlined processing workflows, we promptly and efficiently address all types of product issues encountered by customers, ensuring first-class user experience and enhancing user retention and NPS.
Branding
Software & Hardware Development
Marketing
Data-driven Operations
After-Sales Service